Product return within 14 days
How to return a product
Product return period
If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a full refund.
Condition
To be eligible for a full refund, items must be returned unused and undamaged.
Contact us
Reach out to our customer support team at [email protected]
Guidance
Our team will send you all the necessary return instructions. Please return the item using a courier of your choice and email us the shipping receipt. The eligible shipping costs will be reimbursed separately once the return has been delivered to our facility.
Frequently asked questions
If you wish to return your product, you may do so within 30 days. The product must be undamaged and without signs of any use. When returning, contact us on our customer support team address [email protected] and our team will guide you with next steps. Detailed instructions can be found on the Returns page.
The costs associated with the return or complaint are borne by us.
If the courier delivered a damaged package, we recommend that you do not accept it and write a complaint report with the courier. Then contact customer support.
Your money will be refunded within 14 days from the day we receive your withdrawal from the contract. If you are sending the product back, the period starts from the day it is delivered to our warehouse.
