Product return within 30 days
How to return a product
Product return period
If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a full refund.
Condition
To be eligible for a full refund, items must be returned unused and undamaged.
Contact us
Reach out to our customer support team at support@dajanarodriguez.com
Guidance
Our team will provide you with a pre-paid shipping label and specific instructions for the courier pickup or drop-off in your country.
Frequently asked questions
If you wish to return your product, you must do so within 14 days of receipt. The product must be undamaged and without signs of any use. When returning, fill in the withdrawal form with your IBAN clearly stated. The form must be sent exclusively in paper form together with the returned product – sending it by e-mail is not sufficient. Send the returned product by registered mail with insurance at your own expense to: DR s.r.o., Víťazná 181/42, 958 04, Partizánske – Veľké Bielice, Slovakia. You can also bring the product to one of our stores in person. Detailed instructions can be found on the Returns page.
The costs associated with the return or complaint are borne by the seller. You can also return the goods or complain in person at the store.
If the courier delivered a damaged package, we recommend that you do not accept it and write a complaint report with the courier. Then contact customer support.
Your money will be refunded within 14 days from the day we receive your withdrawal from the contract. If you are sending the product back, the period starts from the day it is delivered to our warehouse.
