General terms and conditions

General Terms and Conditions 

Article 1
Introductory provisions

  1. The company DR s. r. o., with its registered office at Uherecká cesta Malé 76, 95803 Uherce, SR, ID No.: 50244035, registered in the Commercial Register kept by the District Court of Trenčín, Section: Sro, Insert No.: 32891/R, tel.: +421948800020, e-mail: support@dajanarodriguez.com (hereinafter also referred to as "Seller" or "DR"), issues these General Terms and Conditions (hereinafter also referred to as "GTC"), which regulate the rights and obligations of the contracting parties in the conclusion and performance of the Purchase Contract.

  2. Unless otherwise expressly stated in these GTC or the Purchase Agreement, capitalized terms shall have the meanings set out below: 

  3. “Seller” means the company DR s. r. o., with its registered office at Uherecká cesta Malé 76, 95803 Uherce, SR, ID No.: registered 50244035, in the Commercial Register maintained by the District Court of Trenčín, Section: Sro, Insert No.: 32891/R, tel.: +421948800020, e-mail: podpora@dajanarodriguez.com,

  4. “Buyer” means a natural person, natural person - entrepreneur or legal entity who is interested in concluding a Purchase Contract with the Seller or who has concluded a Purchase Contract with the Seller,

  5. “Purchase Contract” means an obligation, the draft of which is created by the Buyer's order. The Purchase Contract itself is concluded at the moment of delivery of the Seller's binding consent to this proposal - confirmation of the order by the Seller. From this moment, mutual rights and obligations arise between the Buyer and the Seller,

  6. “Order” means an order placed by the Buyer via the Website,

  7. “Goods” means one or more movable items, most commonly a handbag or other
    movable item, which the Seller offers for sale through its Website www.dajanarodriguez.com and which is the subject of the Purchase Agreement,

  8. “Website” means the Seller's website published on the Seller's website at the following
    address: www.dajanarodriguez.com

  9. “Civil Code” means Act No. 40/1964 Coll., in the Civil Code, as amended.

  10. “Act on Consumer Protection in the Sale of Goods or Provision of Services under a
    Distance Contract or a Contract Concluded Outside the Seller's Premises" means Act No. 102/2014 Coll. On consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded away from the seller's business premises and on amending and supplementing certain acts, as amended.

  11. These GTC are an integral part of the Purchase Contract and are binding for the Buyer by sending the Order to the Seller.

  12. Any deviating provisions in the Purchase Contract shall prevail over the wording of these GTC.

  13. The Seller's offer to sell the Goods is not in the nature of a proposal to conclude a purchase contract or other contract, a public proposal to conclude a purchase contract or other contract, a commercial public tender or any other legal act with similar or similar effects.

  14. The contractual relationship established by the Purchase Contract shall be governed by the law in force in the Slovak Republic.

Article 2 

Purchase contract 


  1. The Purchase Contract is concluded based on the Buyer's Order and the Seller's confirmation of the Order.
  2. The Buyer's Order is the Buyer's proposal for the conclusion of the Purchase Contract, which is addressed to the Seller. The Order is binding on the Buyer. The Buyer shall place the Order exclusively through the Seller's Website by duly filling in and submitting the form published on the Website. In the Order, the Buyer is obliged to indicate or confirm in particular: the Goods ordered by specifying their type and quantity; the purchase price and the method of payment; the place and method of delivery of the Goods.
  3. The Buyer is obliged to indicate in the order the correct identification data that will enable the Seller to contact the Buyer in case of any discrepancies or ambiguities in the order processing. Any change of the data provided in the order already sent is possible only with the Seller's consent.
  4. The Seller is obliged to comment on the Order no later than within 7 days calendar from the date of its dispatch by the Buyer unless this GTC does not state otherwise. The Seller may comment on the Order by: 


  1. Confirming the Buyer's order, or

  2. The Buyer's Order will not be confirmed, especially if the Seller, after sending the Order, finds out that it cannot fulfil the Buyer's Order for objective reasons or reasons beyond its control (vis major).

  3. Confirmation of the Order by the Seller is the acceptance of the proposal for the conclusion of the Purchase Contract, provided that it contains the same data as the data specified on the sent Order, except if the confirmation of the Order contains information and data resulting from the Purchase Contract, these GTC or generally binding legal regulations. The Order Confirmation shall be binding on the Seller. Confirmation of the Order shall be made by the Seller by e-mail, letter or in person.

  4. If the Buyer does not receive a notification of the receipt of the Order within 20 minutes of sending the Order to the e-mail address provided by the Buyer, the Buyer is obliged to check whether the notification of the receipt of the Order is not in the junk mail (spam) folder. If the Buyer does not receive a notification of the receipt of the Order or confirmation of the Order, the Buyer is obliged to contact the Seller by sending a message to the email address: support@dajanarodriguez.com, or by phone at the following number: +421948800020.

  5. In these ongoing promotions, the sale of goods on the Seller's Website shall be governed, in addition to these GTC, by the binding terms and conditions of the relevant promotion. If the Buyer orders Goods contrary to the terms and conditions of the relevant promotion, the Seller shall be entitled to cancel the Buyer's Order. The Buyer shall be notified of the cancellation of the Order via e-mail and in the case of payment of the purchase price or part thereof, these finances will be returned to the Seller within 14 calendar days to the bank account designated by the Seller, unless otherwise agreed with the Seller. All promotions are valid while stocks last, unless otherwise stated. Promotions and discounts cannot be combined. 


           The Seller is obliged to: 


  1. to deliver the Goods to the Buyer in the agreed quantity, quality, and date and
    pack them based on the Order confirmed by the Seller, unless otherwise
    specified in the GTC or the Purchase Contract, or;

  2. equip the Goods for carriage in the manner necessary for their preservation and protection;

  3. hand over to the Buyer, together with the Goods at the latest in written or electronic form, all documents necessary for the acceptance and use of the Goods and other documents prescribed by applicable law (e.g., instructions, tax document).

  4. The Seller shall be entitled to the due and timely payment of the purchase price by the Buyer for the Goods delivered. The Seller reserves the right to verify the identity of the Buyer or the person authorized to collect the Goods upon personal collection of the Goods at its stores in cases where the delivery of the Goods is paid in advance by the Buyer by cashless credit card or bank transfer.

  5. The buyer is obliged to: 


  1. to collect the purchased or ordered Goods, and in case of the personal collection of
    the Goods at the designated collection point to take over the Goods within working 7 days from the date of sending the Seller's information about the availability of the Goods,
  2. pay the Seller the agreed purchase price within the agreed due date, including the delivery cost of the Goods.
  3. If the Buyer breaches its obligation under Article 2, paragraph 10  letter A) of these GTC, the Seller is entitled to withdraw from the Purchase Contract.
  4. The Buyer shall be entitled to delivery of the Goods in the quantity, quality, date, and place agreed by the Parties in the Order Confirmation.

Article 3 

Purchase price and payment terms 


  1. The Buyer is obliged to pay the Seller the purchase price for the Goods, valid at the time of sending the Order by the Buyer, within the period according to the Purchase Agreement, but no later than upon receipt of the Goods. Together with the payment of the Purchase Price, the Buyer is obliged to pay the costs of postage and packing in the amount specified in the Order.

  2. The amount of the purchase price for the Goods, as well as the amount of postage and packing, is indicated on the Seller's Website. The purchase price for the Goods as well as the amount of postage and packing are final. DR s.r.o is a VAT payer.

  3. The price for postage and packing is charged as follows: shipping price list HERE.

  4. The Seller may change the price of the Goods listed on the Website for Orders of all Goods before confirmation of the Order in the event of a change in legislation, a change in currency exchange rates, a significant increase in inflation and price changes from the manufacturers or suppliers of the Goods, or if the Seller discovers that the given price was erroneously listed. The Seller is obliged to inform the Buyer of this fact. The Seller is obliged to request the Buyer's consent to change the price according to the current price list before confirming the Order. The Buyer shall have the right to withdraw from the Purchase Contract in such a case.


  1. The Buyer is obliged to pay the Seller the purchase price for the Goods: 

  1. By wire transfer to the Seller's bank account based on the issued advance,
    the invoice with the correct variable symbol. However, if the Buyer fails to pay the relevant Purchase Price within 5 days from the date of delivery of the said advance invoice to the Buyer, the Seller shall be entitled to withdraw from the Purchase Contract by the expiry of this period and thus the Purchase Contract shall be cancelled from the beginning by the expiry of this period. The parties shall be obliged to deliver to each other everything they have performed up to the moment of cancellation of the Purchase Contract,

  2. Online payment by card through a payment gateway, or

  3. In the form of cash on delivery at the place of delivery of the Goods (note: cash or
    a credit card according to the terms and conditions set by the courier (transport)
    company or postal service provider).

  1. Identification details for payment will be provided in the Order. If the Buyer pays the Seller
    the Purchase Price by wire transfer or online payment card, the date of payment shall be the date on which the full Purchase Price has been credited to the Seller's account. The Seller is obliged to process the Order, in case of payment of the purchase price by wire transfer or case of payment of the purchase price by online payment card, only after the purchase price for the Goods and the costs of postage and packing have been duly paid. The preceding sentence does not apply when payment of the purchase price is made by cash on delivery.


  1. The purchase price as well as the cost of postage and packing in the case of an ongoing promotion are valid until the stock is sold out unless otherwise stated for a specific Good.

Article 4

 Delivery of Goods 


  1. The Seller delivers the Goods to the Buyer within the territory of the Slovak Republic, the Czech Republic, Romania or Spain, to the address specified by the Buyer in the Purchase Contract, through the use of a third party courier (transport) services.

  2. The Seller shall notify the Buyer of the date of delivery of the Goods and shall pack the Goods for carriage in a manner customary for Goods in the course of trade or a manner necessary for the preservation and protection of the Goods.

  3. The Seller is obliged to fulfil the Buyer's Order and deliver the Goods to the Buyer within 30 days from the confirmation of the Buyer's Order by the Seller unless a different time limit for delivery of the Goods is specified in the Purchase Contract or the description of the Goods or unless otherwise specified in these GTC.

  4. The Seller shall be entitled to invite the Buyer to take delivery of the Goods before the expiry of the period agreed in the Purchase Contract. 

  1. The Seller states the following options for delivery of the Goods:

  1. Delivery by courier company DPD within the territory of the Slovak Republic, 

  2. Collection of the Goods by the Buyer at the address of the Seller's shop chosen by the Buyer: Víťazná 181/42, 958 04, Partizánske - Veľké Bielice, Slovakia or Laurinská 11, 811 01 Bratislava, Slovakia. When paying in advance, the Buyer or a person authorized by the Buyer is obliged to present or indicate the Order number and the Buyer's identification, or the code from the notification SMS message, if it was delivered to the Buyer,
  3. Delivery via Packeta Slovakia s. r. o., with registered office at Kopčianska 3338/82A Bratislava85101, ID No.: registered48136999, in the Commercial Register of the District Court Bratislava I, Section: Sro, File No.: 105158/B (hereinafter also referred to as the "Delivery Company" or "Packeta") to the collection point selected in the Order in the territory of the Slovak Republic, the Czech Republic, Romania or Spain.
  4. The Buyer is obliged to take delivery of the Goods at the place specified in the confirmation of the Order by the Seller unless the parties agree otherwise. If the Buyer fails to take delivery of the Goods within 5 working days after the expiry of the period specified in the Purchase Contract without prior written cancellation of the Purchase Contract, the Seller shall be entitled to claim compensation for damages in the amount of the actual costs of attempting to unsuccessfully deliver the Order. After the expiry of the 5 working days from the date on which the Buyer was obliged to take delivery of the Goods, the Seller shall be entitled to withdraw from the Contract of Purchase and sell the Goods to a third party.
  5. If the Seller delivers the Goods to the Buyer at the place designated in the Purchase Contract by the Buyer, the Buyer shall take delivery of the Goods in person or arrange for the Goods to be taken over by a person authorized by the Buyer to take delivery of the Goods specified in the Purchase Contract in the Buyer's absence, and sign a report of delivery and handover of the Goods. The third person authorized to take delivery of the Goods referred to in the Contract of Purchase shall produce to the Seller or the person authorized to deliver the Goods, as the case may be, the original or a copy of the Contract of Purchase and the proof of payment for the Goods and written authorization. If delivery of the Goods has to be repeated due to the Buyer's absence from the place specified in the Purchase Contract, all costs incurred in this respect shall be covered by the Buyer, in particular, the re-delivery of the Goods to the place specified in the Purchase Contract.
  1. The Buyer is obliged to inspect the Goods as well as their packaging immediately after delivery. If the Buyer discovers that the Goods are mechanically damaged, he is obliged to notify the courier and check the condition of the Goods in his presence. If damage to the Goods is found, the Buyer shall be obliged to make a record of the extent and nature of the damage to the Goods, the accuracy of which shall be confirmed by the courier. The Seller recommends that in the event of the discovery of broken or damaged packaging, the Goods delivered shall not be accepted or dealt with directly by an employee of the transport company.

  2. Claims for mechanical damage to the Goods that was not apparent upon receipt of the shipment must be made immediately upon receipt of the shipment, but no later than 24 hours after delivery of the Goods. It is the Buyer's responsibility to prove that the mechanical damage could not have been discovered even after a thorough inspection of the Goods and their packaging according to the preceding paragraph. Subsequent claims for mechanical damage to the product can no longer be accepted. Before first use, the Buyer is obliged to read the warranty conditions, including the conditions of care of the Goods, and to follow this information strictly.

  1. If, after the conclusion of the Purchase Contract, the Seller discovers that for objective reasons, or reasons beyond its control, it is not possible to deliver any part and/or any type of the Goods to the Buyer, the Seller shall be entitled to propose to the Buyer an agreement to amend the Purchase Contract. In such case, the time of fulfillment of the Seller's obligation to deliver the Goods under the Purchase Contract shall be postponed until the agreement on the amendment of the Purchase Contract is concluded. If the agreement on the modification of the Purchase Contract is not concluded any later than within 7 days of the dispatch of the proposal Seller to agree to amend the Purchase Agreement, or if the Buyer rejects the Seller's proposal to agree to amend the Purchase Agreement, the Seller and/or the Buyer may withdraw from the Purchase Agreement. The provisions of these GTC shall apply accordingly to the conclusion of an agreement to amend the purchase agreement.
  2. The Buyer will receive an invoice for each shipment of Goods by email. In case of payment of the purchase price by cash on delivery, the Seller shall send the Buyer a tax document - invoice together with the Goods. 


Article 5

Entitlements of the Buyer as a consumer 


  1. The Buyer declares that before sending the Order the Seller has notified the Buyer of the information under § 10a of Act No. 250/2007 Coll. on Consumer Protection and Amendments to Act No. 372/1990 Coll. of the Slovak National Council on Offenses, as amended, in particular: 

  2. the main characteristics of the Goods (description of the Goods, material of the finish of the Goods, dimensions of the Goods);

  3. the Seller's identification data, including the Seller's business name and registered office;

  4. telephone number of the Seller and other data important for the Buyer's contact with the Seller (electronic address);

  5. the address of the Seller at which the Buyer can file a complaint (Seller's registered office address);

  6. the total purchase price of the Goods, the cost of transportation, postage, packing, etc. (the information is set out in the summary of the Order before it is dispatched);

  7. payment terms, delivery terms, the time by which the Seller undertakes to deliver the Goods;

  8. information on the procedures for the application and handling of claims, complaints and suggestions of the Buyer;

  9. information about the Buyer's right to withdraw from the Purchase Contract without giving any reason within 14 days of receipt of the Goods;

  10. conditions, time limit and procedure for exercising the right of withdrawal from the Purchase Contract (Art. GTC6); if the Buyer withdraws from the Purchase Contract, the Buyer shall bear the costs of returning the goods to the Seller;

  11. information about the warranty conditions and the Seller's liability for defects in the Goods;

  12. information that the Purchase Contract is concluded for a definite period until its fulfilment; 

  1. information that the Buyer's obligations under the Purchase Agreement shall continue until their due and timely performance; 

  1. information on the possibility and conditions for resolving the dispute through the alternative dispute resolution system under Act No. 391/2015 Coll. on alternative dispute resolution of consumer disputes and amendment and supplementation of certain acts, as amended; 

  1. the content of the Complaint's Procedure HERE and the content of the Information on the processing of personal data HERE. 

  2. The Buyer – the consumer has the right to contact the Seller with a request for correction
    (by e-mail to: podpora@dajanarodriguez.com) if he is not satisfied with how the Seller has handled his complaint or if he believes that the Seller has violated his rights. If the Seller responds to this request in a negative manner or fails to respond to it within 30 days of sending it, the consumer has the right to submit a proposal for the initiation of an alternative dispute resolution to an alternative dispute resolution entity (hereinafter also referred to as "ADR") under Act No. 391/2015 on Alternative Dispute Resolution of Consumer Disputes and Amendments and Additions to Certain Acts, as amended. The buyer-consumer may also file a complaint through the alternative dispute resolution platform RSO, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm.

  3. Alternative dispute resolution can only be used by the Buyer – consumer, which is a natural person who does not act within the scope of his business, employment or profession when concluding and performing the Purchase Contract. Alternative Dispute Resolution applies only to a dispute between the Buyer – consumer and the Seller arising out of or related to a consumer contract. Alternative dispute resolution applies only to distance contracts. More detailed information on the whole issue is regulated in Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and Amendments and Additions to Certain Acts, as amended, in Regulation No. 524/2013 of the European Parliament and of the Council of the EU and in the Act on Consumer Protection in respect of the Sale of Goods or Services under a Distance Contract or a Contract Concluded Off the Seller's Premises.


Article 6 

Withdrawal from the Purchase Agreement 


  1. The Buyer is entitled to withdraw from the Purchase Contract without giving any reason within 14 days from the date of receipt of the Goods if the Seller has timely and properly provided the Buyer with information about the right to withdraw from the Purchase Contract. The Goods shall be deemed to have been accepted at the moment when the Buyer or a person designated by the Buyer, except for the courier, accepts all parts of the ordered Goods.

  2. If the Seller has provided the Buyer with information additionally, but no later than within 12 months from the commencement of the period for withdrawal from the Purchase Contract under the paragraph of this 1Article of the GTC, the period for withdrawal from the Purchase Contract shall expire 14 days after the date on which the Seller has additionally fulfilled the information obligation. If the Seller has not provided the Buyer with information on the right to withdraw from the Purchase Contract even within the additional period under the preceding sentence, the period for withdrawal from the Purchase Contract shall expire after 12 months and 14 days from the date of commencement of the withdrawal period under the paragraph of this 1 article of the GTC.

  3. The Buyer is entitled to withdraw from the Purchase Contract even before the expiry of the period for withdrawal. The Buyer may exercise the right of withdrawal from the Purchase Contract with the Seller (at the address of its registered office) in paper form or the form of a record on another durable medium (i.e., by notification by electronic mail to the e-mail address: support@dajanarodriguez.com), indicating the order number. The Buyer may use the withdrawal form for withdrawal from the Purchase Contract, which can be found on the Seller's Website HERE. 

  1. The Buyer is obliged to send back the Goods (by registered mail and with insurance) or hand
    them over to the Seller no later than within 14 days from the date of withdrawal from the Purchase Contract. The Goods must not be sent as a COD shipment; in such case, they will not be accepted. The address of the establishment for the return of the Goods is Víťazná 181/42, 958 04, Partizánske - Veľké Bielice, Slovakia. The costs of returning the goods to the Seller shall be borne by the Buyer. The Goods must not be used or damaged. The returned goods must be complete, including accessories, etc., and must bear the original label and all protective features of the new Goods. When returning the Goods, they must be packed so that they are delivered to the Seller undamaged and fit for resale. The Buyer shall be liable for any diminishment in the value of the goods resulting from handling of the goods beyond that necessary to establish the characteristics and functionality of the Goods.

  2. The Seller is obliged to return to the Buyer without undue delay, no later than within 14 days from the date of receipt of the Buyer's withdrawal from the Purchase Contract, all payments received from the Buyer under or in connection with the Purchase Contract, including the costs of transport, delivery and postage, by bank transfer to the bank account designated by the Buyer. The Seller shall not be obliged to refund payments to the Buyer before the Goods are delivered to the Buyer.

  3. The Buyer is entitled to withdraw from the Purchase Contract in case of delay of the Seller in delivery of the Goods only if the delay is directly caused by the Seller. The Seller shall not be liable for any delay caused by third parties who enter into the process of delivery of the Goods.

  4. The Seller shall be entitled to withdraw from the Purchase Contract in the case provided for in this GTC, as well as if (a) the Buyer is in delay with payment of the Purchase Price, (b) the Seller violates generally binding legal regulations by delivering the Goods, (c) for objective reasons, or reasons beyond its control, it cannot deliver the Goods to the Buyer.

  5. The provisions of this article of the GTC do not apply to withdrawal from the Purchase Contract due to defects in the goods. The Buyer's claims due to defects of the Goods are regulated in the Seller's Complaints Procedure HERE.

  6. The Buyer may not withdraw from the Purchase Contract under this article of the GTC in cases provided for by the Consumer Protection Act for the sale of goods or provision of services under a distance contract or a contract concluded outside the Seller's premises, in particular in the case of the sale of Goods made according to the Buyer's special requirements, Goods made to measure or goods designed specifically for the Buyer.

Article 7
Acquisition of title to the Goods

  1. The Buyer acquires the ownership right to the Goods and the risk of damage to the Goods passes to the Buyer at the moment of its acceptance; this does not apply to the Buyer in the capacity of a natural person – entrepreneur and legal entity. 

  2. The Buyer in the capacity of a natural person – entrepreneur and a legal entity acquires the ownership right to the Goods at the moment of its acceptance or at the moment of payment of the purchase price for the Goods, whichever is later. The risk of damage to the Goods shall pass to the Buyer in the capacity of a natural person – entrepreneur and a legal entity at the moment of its acceptance or at the moment when it is in default of acceptance of the Goods, whichever is earlier.

 

Article 8
Liability for defects in the Goods

  1. The Seller warrants the Goods. The warranty period is 24 months and starts from the date of receipt of the Goods by the Buyer. The warranty period shall be extended by the time during which the Goods have been under warranty repair.

  2. The warranty covers manufacturing defects that manifest themselves within the warranty period, caused by a defect in materials or a functional defect.

  3. The Buyer is obliged to inspect the Goods as well as their packaging immediately after delivery. If the Buyer discovers that the Goods are mechanically damaged, he is obliged to notify the courier and check the condition of the Goods in his presence. If damage to the Goods is found, the Buyer shall be obliged to make a record of the extent and nature of the damage to the Goods, the accuracy of which shall be confirmed by the courier. Based on the record so made and delivered to the Seller, the Seller may subsequently request for the removal of the defect in the Goods, a discount on the Goods or, in the case of irremediable defects in the Goods, deliver new Goods to the Buyer.

  4. The warranty does not cover normal wear and tear of the Goods or their parts caused by use. The shorter service life of the Goods cannot, therefore, be considered a defect and cannot be claimed. The warranty does not cover defects caused by mechanical damage, unprofessional use, improper handling, improper maintenance of the Goods, excessive force/weight on the Goods.

  5. The procedure for making a complaint is set out in the Seller's Complaints Procedure HERE, which is published on the Seller's Website.

  6. For the avoidance of doubt, the Seller's liability for defects in the Goods under these GTC does not apply to buyers in the capacity of a natural person – entrepreneur and a legal entity.

Article 9 

Delivery 

  1. Contact and communication details of the Seller: DR s. r. o., based in Uherecká cesta 76, 95803 malé Uherce, SR, e- tel.: +421948800020, e-mail: podpora@dajanarodriguez.com.

  2. The Buyer's identification and communication data are specified in the Order.

  3. The Contracting Parties undertake to deliver documents concerning the obligations between the Seller and the Buyer arising from these GTC or the Purchase Agreement by post in the form of a registered letter or to the electronic e-mail address specified in paragraph 1, resp. 2. in this article, GTC. 

  4. The Contracting Party – sender of the document shall deliver the document to the other Contracting Party by post – to the addressee at the address specified in these GTC or the address notified in writing in the Order unless the Buyer notifies a different address. Electronic delivery shall be made by the Contracting Party – the sender of the electronic document to the e-mail address in these GTC or the Order. 

  5.  The Parties expressly agree that a document shall be deemed to have been delivered to the addressee even if it is returned by post as a document not received by the addressee within the storage period, a document which the addressee has refused to accept, or the addressee is unknown at the address indicated.

  6. The Parties agree that the date of delivery of a document shall be deemed to be the date on which the document came into the addressee's sphere of disposal, which means the date of delivery of the document to the address specified in these GTC or the address notified in writing in the Order unless the Buyer notifies a different address, on which the Contracting Party could have been effectively acquainted with the contents of the document. In the case of electronic delivery to an e-mail address, the document shall be deemed to have been delivered on the date of receipt of a confirmation e-mail from the addressee confirming delivery. The Parties agree that if a document between the Parties is not delivered electronically by e-mail, the Parties shall be obliged to proceed to service by postal services.


Article 10

 Personal data 

  1. The Buyer declares that before the commencement of the processing of his data, he as a data subject has been provided by the Seller as a controller under Act No. 18/2018 Coll. on the Protection of Personal Data and Amendments and Additions to Certain Acts, as amended (hereinafter referred to as the Act No. "PPDA") and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 2016 27. on the protection 2016 of natural persons about the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter also referred to as "GDPR"), the information specified in advance by the law, more precisely set out in the Information on the processing of personal data, published on the Website HERE.

  2. By sending the Order, the Buyer confirms that he/she has read the Information on the processing of personal data published on the Website HERE, including the rights that he/she has in connection with the processing of his/her personal data.

  3. If the Buyer has consented to the processing of personal data (list of personal data: name and surname, address of permanent residence, correspondence address, telephone number, email address) for direct marketing and informing you about discounted offers and news, your data will be processed for that purpose. Consent is granted for a period of 5 years from the date of consent. The Buyer has the right to withdraw consent to the processing of personal data by written notice to the Seller.

  4. The Buyer agrees that the Seller uses means of distance communication when communicating with him. The Buyer agrees that the mutual communication between him and the Seller also takes place employing electronic communications at the communication addresses provided or published by the Buyer: e-mail, mobile phone. Number or landline, including sending business offers, information about the seller's products and services (unless the Buyer refuses), etc. The consent is granted for the period from the granting of this consent until the expiration of 4 years from the date of termination of any last contractual or other legal relationship with the Seller. The consent may be revoked at any time by written notice addressed to the Seller. 

Article 11

Loyalty program

  1. The DR s.r.o loyalty program (hereinafter also referred to as the “Loyalty Program Operator”) is intended for customers who purchase goods exclusively for their use (consumers) through the Seller's stores or the operated e-shop. The Loyalty Program is a program of crediting, tracking and evaluating points for purchases made by individuals in the Seller's stores and e-shop and drawing benefits for loyalty cardholders according to certain tiers outlined in these GTC. These T&Cs and the Loyalty Program Rules govern the procedure of the Loyalty Program Operator and the prospective Loyalty Cardholder for the issuance of an electronic Loyalty Card according to certain tiers set forth herein, the Loyalty Program Rules and the rights and obligations between the Loyalty Program Operator and the Loyalty Cardholders according to the respective tiers. 
  2. The Seller, through the loyalty program, provides its customers with a different portfolio of bonuses and discounts according to the fulfilment of specific conditions, specified in the GTC, especially in the form of discounts on selected Goods according to the achieved turnover. The holder of the electronic loyalty card receives discounts after announcing the possession of a card of a certain level and/or by stating his/her surname at selected outlets of the Seller or by entering a special loyalty code when purchasing through the website. The purchase of gift vouchers is not applicable for the loyalty program discount 


  1. Loyalty program membership 

  2. Only the Buyer – a natural person older than 18 years – can become a member of the loyalty program. The condition for acquiring membership is registration in the loyalty program directly in one of the Seller's physical shops according to the seller's instructions or through registration at the operator's website. By registering, he expresses his consent to the valid GTC, which are available on the Website or for viewing in the Seller's stone shops.
  3. Under the conditions of meeting the specified conditions of these GTC and on the basis of registration, the Buyer is entitled to immediately start collecting loyalty points for purchases made in DR stone shops as well as at the e-shop. By registering and assigning the customer's personal data, membership in the loyalty program is created, and the Buyer acquires the right to draw loyalty points. DR will ensure the assignment of personal data to the customer's account within 1 week from the date of registration. Discounts in the loyalty program are applicable from the first purchase, which the Buyer makes after entering the given membership category (For example if with his very first purchase he meets the conditions for joining a silver membership, he can apply the discount only for the next purchase). DR is not liable for any damages caused by incorrect or incomplete completion of the application


  1. Membership categories in the loyalty program “Bronze Membership” category: 
  2.  The Buyer is automatically included in this category after registration on the e-shop or in DR stores.

  3.  Membership includes an electronic loyalty card.

  4.   The buyer gets access to the customer area.

  5. For every full € 1.00 of purchase (including VAT), a loyalty program member earns 1 point. Earned loyalty points can be used for a discounted purchase of any Goods in DR stone shops or e-shop, including discounted goods, so that for 1 loyalty point a member of the loyalty program receives a credit (discount) for the purchase of 0.02 €. The operator also reserves the right to announce an event at any time for various products from its range where this credit can be used to purchase them.

  6.  Loyalty points are non-transferable. The Seller reserves the right to change the rules regarding the allocation of points by its business intentions.


“Silver Membership” category: 

  • The condition for membership in this category is the single purchase of Goods over €300.00 (including VAT) or the purchase of Goods in the total amount over €500.00 (including VAT), within 365 days of obtaining Bronze Membership. The condition for remaining in this category is the annual fulfilment of the above-mentioned condition in this clause.

  • Membership includes an electronic loyalty card

  •  Member access to the customer area

  •  5.00 % discount on each Order

  •  Entitlement to a free extended warranty on Goods purchased during the term of the
    "Silver Membership" for 6 calendar months

  •  Entitlement to free delivery of Goods with personalization

  • For every full €1.00 of purchase (including VAT), a loyalty program member earns 1 point. Earned loyalty points can be used for a discounted purchase of any Goods in DR stone shops or e-shop, including discounted Goods so that for 1 loyalty point a member of the loyalty program receives a credit (discount) for the purchase of €0.02. The operator also reserves the right to announce an event at any time for various products from its range, where this credit can be used to purchase them.

  • Loyalty points are non-transferable. The Seller reserves the right to change the rules regarding the allocation of points by its business intentions.
    “Gold Membership” category:

  • The condition for membership in this category is a single purchase of Goods over €500.00 (including VAT) or a purchase of Goods in the total amount over, €1000.00  (including VAT) during the last 365 days. The condition for remaining in this category is the annual fulfilment of the above-mentioned condition in this point. 

  •  Membership includes an electronic loyalty card

  •  Member access to the customer area

  • 10.00 % discount on each Order

  • Entitlement to a free extended warranty on Goods purchased during the term of the “Gold Membership” for 12 months calendar.

  • Entitlement to free delivery of Goods with personalization

  • Priority handling of requests and suggestions

  • For every whole €1.00 of purchase (including VAT), the loyalty program member receives 2 points. The loyalty points earned can be used for the discounted purchase of any Goods in DR brick-and-mortar stores or the e-shop, including discounted goods, so that for a loyalty1 point the loyalty member receives a credit (discount) on the purchase of €0.02. Also, the operator defines the possibility to announce at any time promotion on different products from its range, where this credit can be used for their purchase.

  • Loyalty points are non-transferable. The Seller reserves the right to change the rules regarding the allocation of points by its business intentions.



III. Electronic loyalty card 


  • DR shall issue an electronic loyalty card to the customer according to the category of membership in the loyalty program to prove the customer's membership in the loyalty program and its use for recording purchases made. The electronic loyalty card (hereinafter referred to as the "loyalty card") shall be the property of DR and the customer shall be the authorized holder thereof. The Loyalty Card is not transferable. The authorized holder is responsible for the use of the electronic loyalty card. The holder of the loyalty card is obliged to use it for the purpose for which it was issued, these GTC and good manners. The validity of the loyalty card is limited to the duration of membership in the loyalty program. DR reserves the right to announce the terms of expiry of loyalty cards in a reasonable time, but at least 1 calendar month in advance. The holder is obliged to report the misuse or malfunction of the loyalty card without undue delay to DR, which will ensure the issue of a replacement card and, in the event of misuse, the immediate blocking off the card. Until this fact is duly reported, the Buyer is responsible for any misuse of the card by an unauthorized person. The replacement card will be credited with the same number of points as the points balance at the time of reporting the misuse or malfunction of the loyalty card. Each individual who qualifies for the issuance of a card is entitled to be the holder of only one card.
  • DR s.r.o or persons authorized by it are entitled to require proof of identity of the person to whom they are issuing a new card, as well as of the person who has used the card for a purchase, in particular, if they have reasonable grounds to suspect that the card will be misused by a person other than the cardholder. The cardholder shall be obliged to prove his/her identity using an identity card or other reliable proof of identity (passport, driving license, insurance card). DR s.r.o or persons authorized by it are not authorized to record or copy the data from the identity document in any way. If the person presenting or requesting the card refuses to prove his/her identity or if, after proving his/her identity, it is established that the person who presented the card is not the same as the cardholder, DR is entitled to refuse the provision or use of such loyalty card. The card may be withheld if it is presented by a person other than the cardholder, and at the same time, the card is registered as lost or stolen. 


IV. Termination of membership 

  • Upon termination of membership in the loyalty program, the customer as a cardholder loses the right to use all benefits arising from membership in the loyalty program, including the possible consumption of the balance of points registered on his card, and at the same time, the customer's claims to the benefits arising from membership in the loyalty program in cases that have not been concluded at the time of termination of membership are cancelled. 
  • Membership in the loyalty program may be terminated in the following ways: 1. Termination of membership by the customer, 2. Death of the customer or his declaration of death, 3. Long-term passivity in case the company does not record the addition of points for purchases in accordance with these GTC. If the customer does not meet the conditions attached to a specific category of loyalty program within 1 transitional year (last 365 days), his program will automatically be reduced to a bronze membership, or 4. By revoking the customer's consent to the processing of personal data.
  • The loyalty cardholder can terminate the membership by sending a request to the e-mail address of DR or a written request to the address of DR headquarters. In this case, the membership will expire on the date of receipt of the request by DR. In the event of re-joining the loyalty program, the customer shall not be entitled to any benefits arising from his/her previous membership, including any unused points. Neither membership in the loyalty program nor the benefits associated with such membership are legally enforceable and cannot be the subject of inheritance proceedings. 


V. Termination of the loyalty program 

The loyalty program is of a long-term nature. However, DR reserves the right to terminate it. In such case, the date of termination of the allocation of points and the expiry of the validity of unused points will be published in writing sufficient time, but at least one calendar month in advance, in all brick-and-mortar stores as well as on the DR Website. 


Article 12 

Marketing actions 

  • The Seller is entitled to announce marketing events or competitions. Further, rules and conditions of marketing activities or competitions are regulated HERE. 


Article 13

Gift vouchers 

  1. A gift voucher can be purchased on the Website and also in the Seller's brick-and-mortar stores.

  2. The gift voucher is valid for one year from the date of issue of the voucher. After this period, the gift voucher cannot be used (i.e., it expires) and the Buyer is not entitled to a refund.

  3. The voucher can only be used once.

  4. The gift voucher is not redeemable for cash or financial value.

  5. If the purchase price for the returned or claimed Goods and Goods for
    which the Purchase Contract has been withdrawn is paid by the Buyer in the form of gift vouchers or their combination with cash payment, the Seller shall return the purchase price to the Buyer in the same form as it was paid by the Buyer. However, the value of the gift vouchers returned to the Buyer shall not exceed the value of the gift vouchers paid by the Buyer when purchasing the Goods. If the return of the gift vouchers would not be possible for objective reasons, in particular, because the Seller does not have the gift vouchers in the required amount, the Seller shall provide the Buyer with monetary compensation.

  6. The purchase of gift vouchers is not applicable for the loyalty program discount.


Article 14

Final provisions 

  1. The Seller, therefore, reserves the right to change these GTC, in particular, but not exclusively due to changes in legislation, technical possibilities, changes in business, etc. The obligation to notify in writing of any changes in these GTC is fulfilled by placing it on the Seller's Website.

  2. By submitting the Order, the Buyer confirms that he/she has read these GTC, is duly and thoroughly acquainted with their contents and agrees with them, while all the provisions of the GTC are understandable to him/her.

  3. This GTC shall come into force and effect on the date 05.11. Of 2021.