Do you need help?
We are here for you - write to us and we will be happy to answer all your questions.
What can we help you with?
Delivery & payment
We usually ship orders the next business day, with the exception of personalized products and products in production.
Return
You can send the product back to us within 30 days, in undamaged and unused condition.
Complaint
If the product has a defect that is not caused by normal wear and tear or improper use, you can make a claim.
General questions
Answers to common questions about orders, products, and more.
Headquarters address
958 04 Partizánske - Veľké Bielice
Slovakia
Billing information / Head Office
DR s.r.o.
Uherecká cesta 76
958 03 Malé Uherce
Slovakia
Company ID: 50244035
ID VAT: SK2120247448
VAT ID: 2120247448
Frequently asked questions
You will be informed about the status of your order via e-mail. If you are registered in the loyalty program, you can also monitor the status of your order directly in your account. If you are unable to determine the status of your order, contact customer support.
Each gift voucher contains a unique code that can be used for purchases in one of our physical stores or through the e-shop www.dajanarodriguez.com. When purchasing through the e-shop, the unique code is applied in the "cart summary", where the gift voucher value will be automatically deducted. When purchasing in a physical store, hand the gift voucher to the staff.
Combining a discount code with a gift voucher: This is not possible directly in the cart. Apply the discount code in the cart, enter the gift voucher number in the order note, choose bank transfer as the payment method and do not pay the invoice. Customer support will manually adjust the order and send you an updated invoice. Both discounts can also be applied in person at a physical store.
Products in stock: We dispatch within 3 working days of receiving payment (applies to non-personalised products).
Products made to order: Delivery time is usually up to 30 days. The estimated delivery date is indicated for each product on the e-shop.
Personalised products: Delivery is extended by 5 to 6 working days.
Delivery times may be extended during the pre-Christmas period or during periods of high order volume.
Personalized handbags are made to order, therefore they cannot be returned or exchanged. Personalization is applied directly onto the leather, most commonly on the interior or a discreet part of the handbag, in a style typical of the Dajana Rodriguez brand.
Personalization color is determined by the design and color of the specific product and cannot be individually changed:
• SAND leather – in black
• NUDE leather – in black
• TRINITY leather – in black
• other leathers – according to the hardware finish
Delivery time: Personalization extends the delivery of an in-stock product by 2–6 business days depending on workload.
No, a discount code cannot be applied to a product or order that is already subject to another discount. Discounts cannot be combined with each other.
