Customer support

Do you have a question, need advice, or want to contact us? Call or write to the contacts below.

Telephone support works on weekdays from 08:00 to 17:00, on weekends from 12:00 to 19:00. We reply on social networks and e-mails until 19:00.

Customer support

Frequently asked questions

What is the status of my order?

You will be informed about the status of your order via e-mail. If you are registered in the loyalty program, you can also monitor the status of your order there. If you are unable to determine the status of your order, contact customer support by phone at 0650 960 525 or by e-mail support@dajanarodriguez.com. The infoline is available on weekdays from 8:00 to 17:00, on weekends from 12:00 to 19:00.

More information from the category Order and availability of products
How can I pay for the ordered products?

Payment can be made by card, bank transfer or cash on delivery (in case of purchase on the website), in our stores it is possible to pay in cash or by card.

More information from the category Payment
How should I proceed with a claim for a product?

In the case of a complaint about the goods, it is necessary to fill in the said complaint form. Send the complaint form by e-mail to support@dajanarodriguez.com or you can send it together with the claimed goods in one shipment. The buyer is obliged to send the claimed goods by registered mail with insurance at his own expense to the address: Víťazná 181/42, 958 04, Partizánske - Veľké Bielice Slovakia. Or you can bring the claimed goods to us in one of our stores in person.

More information from the category Returns and Complaints

S čím ti môžeme pomôcť?

Documents

Addresses

Headquarters address

Víťazná 181/42
958 04 Partizánske - Veľké Bielice
Slovakia

Warehouse address for sending complaints and returning goods

Víťazná 181/42
958 04 Partizánske - Veľké Bielice
Slovakia

Billing information / Head Office

DR s.r.o.
Uherecká cesta 76
958 03 Malé Uherce
Slovakia

Company ID: 50244035
ID VAT: SK2120247448
VAT ID: 2120247448

entered in the Commercial Register kept by the District Court of Trenčín, section: Sro, file number: 32891/R
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