Returns and Complaints

How should I proceed with a claim for a product?

In the case of a complaint about the goods, it is necessary to fill in the said complaint form. Send the complaint form by e-mail to support@dajanarodriguez.com or you can send it together with the claimed goods in one shipment. The buyer is obliged to send the claimed goods by registered mail with insurance at his own expense to the address: Víťazná 181/42, 958 04, Partizánske - Veľké Bielice Slovakia. Or you can bring the claimed goods to us in one of our stores in person.

How should I proceed when returning the goods?

If you want to return your goods, you must do so within 14 days from the date of receipt of the goods. The goods must be undamaged and without signs of any use. When returning the goods, it is necessary to fill in the Form for withdrawal from the purchase contract. Send the completed form by e-mail to support@dajanarodriguez.com, or you can send it together with the returned goods in one shipment. The buyer is obliged to send the returned goods by registered mail with insurance at his own expense to the address: Víťazná 181/42, 958 04, Partizánske - Veľké Bielice Slovakia. Or you can bring the returned goods to us in one of our stores in person.

Who bears the cost of postage for returns/returns?

The costs associated with the return or claim shall be paid by the Customer. You can also return or claim the goods in person at the shop.

How should I send you the claimed / returned goods?

The buyer is obliged to send the claimed or returned goods by registered mail with insurance at his own expense to the address: Víťazná 181/42, 958 04, Partizánske - Veľké Bielice Slovakia. Or you can bring the claimed or returned goods to one of our stores in person.

The courier brought me a visibly damaged package. What should I do?

If the courier brings you a damaged package, we recommend that you do not accept it and that you write a complaint report with the courier. Then contact our customer service at +421 948 800 020 or write to us at support@dajanarodriguez.com.

Of course, it is possible to send the handbag to us for a return. In this case, you need to send the handbag/strap to our head office together with the claim report, and we will take a look at the product. If the customer sends us photos, we can never make a decision based on the photos or the description over the phone. We need to see the product in person. We also offer after-sales service to customers, but this is at an additional cost.