Returns and complaints

How should I proceed with a claim for goods?

In the case of a complaint about the goods, it is necessary to fill in the said complaint form. Send the complaint form by e-mail to podpora@dajanarodriguez.com or you can send it together with the claimed goods in one shipment. The buyer is obliged to send the claimed goods by registered mail with insurance at his own expense to the address: Víťazná 181/42, 958 04, Partizánske - Veľké Bielice Slovakia. Or you can bring the claimed goods to us in one of our stores in person.

How should I proceed when returning the goods?

If you want to return your goods, you must do so within 14 days from the date of receipt of the goods. The goods must be undamaged and without signs of any use. When returning the goods, it is necessary to fill in the Form for withdrawal from the purchase contract. Send the completed form by e-mail to podpora@dajanarodriguez.sk or you can send it together with the returned goods in one shipment. The buyer is obliged to send the returned goods by registered mail with insurance at his own expense to the address: Víťazná 181/42, 958 04, Partizánske - Veľké Bielice Slovakia. Or you can bring the returned goods to us in one of our stores in person.

Who bears the cost of postage within the return / claim of goods?

The costs associated with the return or complaint are borne by the buyer. You can also return the goods or complain in person at the store.

How should I send you the claimed / returned goods?

The buyer is obliged to send the claimed or returned goods by registered mail with insurance at his own expense to the address: Víťazná 181/42, 958 04, Partizánske - Veľké Bielice Slovakia. Or you can bring the claimed or returned goods to one of our stores in person.

Kurier mi priniesol viditeľne poškodený balík. Čo mám robiť?

V prípade, že vám kuriér donesie poškodený balík, odporúčame ho nepreberať a spísať s ním reklamačný protokol. Následne kontaktujte náš zákaznícky servis na +421 948 800 020 alebo nám napíšte na podpora.

Of course, the handbag can be sent to us for a complaint. In this case, it is necessary to send us the handbag / strap together with the complaint protocol to the headquarters and we will look at the given product. If a customer sends us photos, we can never comment on a photo or description on the phone. We have to see the model live. We also offer customers post-warranty service, but this is charged.