Order and availability of goods

How can I order goods?

You can order the goods on our e-shop https://dajanarodriguez.com/ , in our stone shops - in Partizánske or in Bratislava according to the opening hours https://dajanarodriguez.com/contact , or via the infoline +421 948 800 020. Infoline is available from 07:00 to 19:00.

Is it possible to order goods from you by phone?

Yes he will. If you have problems with ordering on the e-shop, please contact us via our infoline +421 948 800 020 and we will be

happy to help you with ordering the goods. The infoline is available from 07:00 until 19:00.

Can I come and see the handbags in person or buy it directly at your store?

Yes! We have two store locations - in Partizánské or in Bratislava. You can find more information at https://dajanarodriguez.sk/kontakt.

Can I come to the store at another time than you have listed on the website?

In Partizánske Yes, you can come outside the normal opening hours, but in this case it is necessary to schedule an appointment in advance and confirm the date. Just call the infoline +421 948 800 020. The infoline is available from 07:00 to 19:00.

Are all the handbags you have online available in store?

It doesn't have to be that way. We try to make all models from each collection available in stores for demonstration, but this is not always possible for capacity and production reasons. Availability of any product can be verified on our website or contact us via our helpline at +421 948 800 020 or by sending an e-mail to podpora@dajanarodriguez.com. The helpline is available from 07:00 until 19:00.

What is the status of my order?

You will be informed about the status of your order via e-mail. If you are registered in the loyalty program, you can also monitor the status of your order there. If you are unable to determine the status of your order, contact customer support by phone at +421 948 800 020 or by e-mail support@dajanarodriguez.com. The infoline is available from 07:00 until 19:00.

I have a problem placing my order

In case of any problems, contact customer support by phone +421 948 800 020 or by e-mail support@dajanarodriguez.com. The infoline is available from 07:00 until 19:00.

How can I change my order?

It depends on the condition of your order. Please contact our customer support by phone +421 948 800 020 or email support@dajanarodriguez.com. The infoline is available from 07:00 until 19:00.

I placed the same order by mistake twice, how do I proceed?

Please contact our customer support by phone at +421 948 800 020 or by email at support@dajanarodriguez.com. The infoline is available from 07:00 until 19:00.

How can I cancel or change an order?

It depends on the condition of your order. Please contact our customer support by phone at +421 948 800 020 or by email at support@dajanarodriguez.com. The infoline is available from 07:00 until 19:00.

Do you also produce handbags in other colors than those available on the eshop?

No, but some colors are available seasonally. If the product is unavailable, you can enter your email in the field for availability and we will inform you when it is re-stored.

Do you make handbags to order? Can I suggest for myself how I want to make a handbag?

No, we do not make handbags to order for several reasons. We offer more than 30 of our own models and those in countless colors and designs. Creating a new cut is very time consuming, it is necessary to design it precisely, make a prototype, test it, catch mistakes and only then sew a piece that we can offer you. Another reason is the fact that we are not custom tailoring, we only produce our models, which we design ourselves and which correspond to our design.

Is it possible to choose fittings for your handbag?

If such an option is available with the product, you can choose either silver or gold fittings If such a possibility is not available in the product, it is not possible to change the fittings - mostly it concerns embroidered collections - Heart of Europe, Princessa, Primavera, etc.

Do you also offer gift vouchers? If so, in what values?

Yes, we also have gift vouchers available in various values - € 50, € 100, € 150, € 200, € 300 and € 500. You can find vouchers in a separate section of our e-shop https://dajanarodriguez.com/c/gift-cards. We can send you the voucher either electronically by e-mail or we will send it to your address, or you can pick it up in our stores. The voucher can be used once and cannot be exchanged for cash. Vouchers can be used in the e-shop and in our stores. The voucher must be redeemed within 1 year of its issue.

Where and how can I redeem a gift voucher?

In the amount of the gift voucher, you can then purchase Dajana Rodriguez products through our e-shop or in our stone shops. The gift voucher is valid for one year from its issue. It is applied using a code located on the back. You can buy a classic voucher, which we will send to your address or hand it over in person at the store. You will receive our gift voucher in the form of a beautiful card, wrapped in a luxury envelope. If you need a gift voucher as soon as possible, we can send you an electronic form immediately after the purchase, which you can print out at home.

How do you pack the goods?

If you have ordered delivery by courier, we pack everything in white boxes marked with our logo. The box contains the goods in a protective bag. Each package contains a sealed envelope that contains a thank-you note and product care information.

If you have entered a personal collection, we pack the goods in paper bags marked with our logo. The bag contains goods in a protective bag. Each package contains a sealed envelope that contains a thank-you note and product care information. 

If you have paid extra for the dedication (applies to both sent and personally received orders), your order will be packed in a white box marked with our logo. Each package contains a sealed envelope that contains a thank-you note and product care information. Inside, the ordered goods will be packed with a satin bow and a card with a dedication.