General questions

You can order products on our website www.dajanarodriguez.com, purchase or order them in our physical stores – in Partizánske or Bratislava according to opening hours. If you have any questions, contact customer support.

Absolutely! We have two locations - in Partizánske or Bratislava. You can find more information at https://dajanarodriguez.com/stores.

Not necessarily. We try to have all models from each collection available in stores for demonstration, but this is not always possible for capacity and production reasons. You can check availability for each product on the e-shop or contact customer support.

You will be informed about the status of your order via e-mail. If you are registered in the loyalty program, you can also monitor the status of your order directly in your account. If you are unable to determine the status of your order, contact customer support.

It depends on the status of your order. At any time before dispatch, you can withdraw from the order – simply fill in the withdrawal form with your IBAN clearly stated and send it electronically to support@dajanarodriguez.com. After the order has been dispatched, contact customer support.

Our e-shop offers a wide range of colour options that are part of our collections. For the Bohemian collection, which is the most colourful, defined seasonal colours are available to order. If the product you are interested in is currently unavailable, we provide an e-mail notification service about possible ordering via the "Track availability" box.

No, we do not make handbags to order for several reasons. We offer more than 30 of our own models and those in countless colours and designs. Creating a new cut is very time consuming, it is necessary to design it precisely, make a prototype, test it, catch mistakes and only then sew a piece that we can offer you. Another reason is the fact that we are not custom tailoring, we only produce our designs and models.

We have that option for some of our products, you can choose either silver or gold.  If such possibility is not available in the product, it is not possible to change the hardware - mostly if it is an embroidered collection such as - Orion, Trinity, Atlantis, Athos, Lady D, Contessa etc.

Yes, we also have gift vouchers available in various values - € 50, € 100, € 150, € 200, € 300 and € 500. You can find vouchers in a separate section of our e-shop https://dajanarodriguez.com/c/gift-cards. We can send you the voucher either electronically by e-mail or we will send it to your address, or you can pick it up in our stores. The voucher can be used once and cannot be exchanged for cash. Vouchers can be used in the e-shop and in our stores. The voucher must be redeemed within 1 year of its issue.

Each gift voucher contains a unique code that can be used for purchases in one of our physical stores or through the e-shop www.dajanarodriguez.com. When purchasing through the e-shop, the unique code is applied in the "cart summary", where the gift voucher value will be automatically deducted. When purchasing in a physical store, hand the gift voucher to the staff.

Combining a discount code with a gift voucher: This is not possible directly in the cart. Apply the discount code in the cart, enter the gift voucher number in the order note, choose bank transfer as the payment method and do not pay the invoice. Customer support will manually adjust the order and send you an updated invoice. Both discounts can also be applied in person at a physical store.

If you have ordered delivery by courier, we pack everything in white boxes marked with our logo. The box contains the goods in a protective bag. Each package contains a sealed envelope that contains a thank-you note and product care information.

If you have entered a personal collection, we pack the goods in paper bags marked with our logo. The bag contains goods in a protective bag. Each package contains a sealed envelope that contains a thank-you note and product care information. 

If you have paid extra for the dedication (applies to both sent and personally received orders), your order will be packed in a white box marked with our logo. Each package contains a sealed envelope that contains a thank-you note and product care information. Inside, the ordered goods will be packed with a satin bow and a card with a dedication.

Personalized handbags are made to order, therefore they cannot be returned or exchanged. Personalization is applied directly onto the leather, most commonly on the interior or a discreet part of the handbag, in a style typical of the Dajana Rodriguez brand.

Personalization color is determined by the design and color of the specific product and cannot be individually changed:

• SAND leather – in black
• NUDE leather – in black
• TRINITY leather – in black
• other leathers – according to the hardware finish

Delivery time: Personalization extends the delivery of an in-stock product by 2–6 business days depending on workload.

No, for technical and security reasons, we do not merge orders.

No, the invoice is not included in the package. You will receive it by email after your order has been shipped.

No, a discount code cannot be applied to a product or order that is already subject to another discount. Discounts cannot be combined with each other.