Customer support

Delivery & payment

Order delivery

Order delivery

We usually ship orders the next business day. For personalized products, the delivery time is extended by the time needed to process your message.

Products marked as "in production" are shipped immediately upon completion, with an estimated production time listed for each specific product.

Delivery times

Austria, Belgium, Croatia, Czech Republic, Germany, Hungary, Luxembourg, Netherlands, Slovakia 1-3 days
Bulgaria, Denmark, Estonia, France, Italy, Latvia, Lithuania, Poland, Romania, Slovenia, Sweden, Switzerland 2-4 days
Bosnia & Herzegovina, Finland, Ireland, Norway, Portugal, Serbia, Spain 3-6 days
United Kingdom, Greece 5-7 days
USA, Australia, New Zealand 7-10 days
Rest of the World 7-10 days

Payment method

Credit card Pay securely with your credit or debit card.
Klarna Pay later or in installments with Klarna.
Google Pay Fast payment via Google Pay. After completing your order, you can pay with just a few clicks.
Apple Pay Fast payment via Apple Pay. After completing your order, you can pay with just a few clicks.
Paypal After completing your order, you will be redirected to the PayPal payment service.
Bank transfer Instructions for payment via bank transfer will be sent to you by email after completing your order.

Taxes and Duties

When will I receive my order? What are the delivery times?

Products in stock: We dispatch within 3 working days of receiving payment (applies to non-personalised products).

Products made to order: Delivery time is usually up to 30 days. The estimated delivery date is indicated for each product on the e-shop.

Personalised products: Delivery is extended by 5 to 6 working days.

Delivery times may be extended during the pre-Christmas period or during periods of high order volume.

How can I track my shipment?

After changing the status of the order to sent, you will be sent an information e-mail with the package number. After clicking on track shipment, it should automatically redirect you to the shipping company's page, where information will be available regarding the shipment status of your shipment.

Is it possible to try your products somewhere or pick them up in person?

Yes! We have two physical stores – you can find more information here. You can check the availability of a specific model in a specific store directly in the product description on the e-shop. Our stores also offer various limited editions that are not part of our e-shop.

To which countries do you deliver your products?

We ship orders worldwide. For more information, contact customer support.

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